Shaker Village
  • 20-Oct-2017 to 30-Nov-2017 (EST)
  • Housekeeping
  • Harrodsburg, KY, USA
  • Salary
  • Full Time

Full-time with benefits (Insurance, 401k, vacation, PTO)


Shaker Village of Pleasant Hill (SVPH) is on a mission to inspire generations through DISCOVERY, by sharing the legacies of the Kentucky Shakers. SVPH is committed to bridging historic preservation, land conservation, engaged learning and warm hospitality to present an unrivaled destination experience. Home to the third largest Shaker community in the United States from 1805 until 1910, SVPH manages the country's largest private collection of original 19th century buildings and is the largest National Historic Landmark in Kentucky. Onsite amenities at SVPH include overnight accommodations, dining and catering services, retail shops, event and meeting venues, riverboat rides, historical exhibitions and tours, farm and garden area, nature preserve, multi-use trail system, equestrian stable and an extensive calendar of special programs, activities and events.

Position Summary

Reporting to and partnering with the Vice President of Hospitality Services, the Housekeeping Manager supports the mission of Shaker Village by ensuring a clean, welcoming environment where guests, staff and volunteers may experience the beautiful aesthetic of the Shakers and the hospitality of Shaker Village today.

The Housekeeping Manager supervises a detail-oriented team which includes staff members responsible for housekeeping in overnight guest rooms, custodial services in public and staff areas, and support services both within and outside of the Housekeeping Department in the form of supply and equipment delivery, set-up and breakdown.

Responsibilities              

  • Provides conscientious oversight for housekeeping and custodial services for SVPH.
  • Coordinates efficient working structures to ensure consistently clean and welcoming guest and staff spaces.
  • Is a champion for the attention to detail and clean, visually appealing aesthetics in all spaces at SVPH.
  • Sets an expectation for outstanding guest interactions from Housekeeping Department, and provides trainings and regular feedback to support this expectation.
  • Manages and trains all housekeeping staff and volunteers to ensure compliance with OSHA, Blood Borne Pathogen and other applicable safety standards for all work done at SVPH.
  • Stewards the resources of SVPH by maintaining accurate, up-to-date supply inventories for the Inn and Housekeeping Departments, adequately securing the inventory, and managing usage of supplies to ensure most effective and efficient outcomes.
  • Collaborate with Buildings and Grounds Manager to maintain accurate, up-to-date Material Data Safety Sheets on appropriate supplies, cleaners and chemical products.
  • Develops a culture of communication and support for the Housekeeping Department:
    • Maintains a regular, standing meeting with Housekeeping Department staff.
    • Creates and shares effective housekeeping staff schedules that support the efforts of SVPH.
    • Attends regular managers' meetings to review Village-wide occurrences and to relay necessary information both to and from housekeeping staff.
    • Collaborates with Maintenance team to ensure timely recognition, reporting and resolution of maintenance and safety needs.
    • Collaborates with Sales and Information team to ensure clear, efficient communication between departments regarding room availability and turnover, as well as guest needs.
  • Thoughtfully reviews all event agendas and partners with the Director of Group Sales and Events in order to provide clean, prepared spaces and the prompt delivery and set-up of event supplies as required.
  • Trains staff and ensures adherence to key-control policies in order to protect all SVPH guests, staff and property.
  • Is familiar with, and assists to train housekeeping staff in SVPH crisis management/emergency procedures.
  • Appropriately represents the organization, its Board and the President/CEO to guests, volunteers and donors.
  • Updates job knowledge for him/herself and staff team by remaining aware of new compliance standards and regulations; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes human resource strategies in partnership with the HR Department by: determining roles; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.
  • Collaborates with VP of Hospitality Services to develop accurate budgets for staffing, supplies and other expenses related to the Housekeeping Department.
  • Accomplishes housekeeping and organization mission by completing additional tasks as assigned and related results as needed.

Skills and Qualifications

  • A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player who is committed to lifelong learning.
  • A hands-on manager with integrity and a desire to work in a dynamic, mission-driven environment.
  • An effective communicator, with strong oral and written skills.
  • Strong commitment to developing team members.
  • Demonstrated commitment to the organization's mission is essential.

Education and Experience

  • A seasoned and mature leader with at least 5 years of broad management experience, including HR and fiduciary responsibilities.
  • One to three years of housekeeping supervisory experience with strong preference for hotel or resort experience.
  • High School Diploma required, Bachelor's Degree in Hospitality related field preferred.
  • A Driver's License is required.

Mental and Physical Requirements 

  • Maintain concentration with time pressures and interruptions.
  • Ability to operate computers and general office equipment.
  • Frequently required to stand, walk and climb multiple flights of stairs for extended period of time.
  • Ability to stoop, kneel, crouch or crawl and bend.
  • Mobility to climb stairs and ladders.
  • Requires hand and eye coordination and manual dexterity.
  • Specific vision includes close vision, distance vision, color vision, peripheral vision, depth vision and ability to adjust focus.
  • Regularly lift and/or move up to 25 lbs.

Working Environment and Conditions

  • This position will require working outdoors in all weather conditions.
  • This position will require availability by phone or email outside of typical working hours.
  • This position requires working some holidays, weekends and evenings as needed.
  • Frequent exposure to chemical fumes or airborne particles; occasional exposure to toxic or caustic chemicals and to blood borne pathogens.

 

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