Shaker Village
  • 03-May-2017 to 15-Jul-2017 (PST)
  • Program
  • Harrodsburg, KY, USA
  • Salary
  • Full Time

Full-time with benefits (Insurance, 401k, vacation, PTO)


Shaker Village of Pleasant Hill

Shaker Village of Pleasant Hill (SVPH) is on a mission to inspire generations through DISCOVERY, by sharing the legacies of the Kentucky Shakers. SVPH is committed to bridging historic preservation, land conservation, engaged learning and warm hospitality to present an unrivaled destination experience.

Home to the third largest Shaker community in the United States from 1805 until 1910, SVPH manages the country's largest private collection of original 19th century buildings and is the largest National Historic Landmark in Kentucky. Onsite amenities at SVPH include overnight accommodations, dining and catering services, retail shops, event and meeting venues, riverboat rides, historical exhibitions and tours, farm and garden area, nature preserve, multi-use trail system, equestrian stable and an extensive calendar of special programs, activities and events.

Shaker Village Program Department

The Program Department supports the mission of Shaker Village by inspiring our guests through stories, activities and exhibits across the SVPH landscape that connect to our heritage, community and the environment while expanding our understanding of the legacy of the Pleasant Hill Shakers. 

Program Manager

Under the supervision of the VP of Marketing and Visitor Engagement, the Program Manager (PM) is responsible for the growth and implementation of engaging public experiences throughout The Historic Centre, The Farm, The Preserve, The Stable and The River.

The PM will manage a collaborative department staffing and training plan built on strong communications, and is responsible for program safety, quality and consistency across activity types and delivery locations. Based on the department's programming priorities, the position will recruit, train and supervise a customer-service oriented staff, including full-time program specialists and part-time, seasonal interpreters and camp counselors. The position will proactively guide Shaker Village programs with enthusiasm through hands-on instruction and role modeling. The PM will also provide direct program delivery, as needed.

The position is directly responsible for program management, facilitating program development with program staff, and is tasked with launching new daily and special activities targeting trailblazing families and children, active-lifestyle adults and getaway seeking-empty nesters. These new experiences, along with related operating procedures, support the organization's community-centered initiatives and sales goals and will include everyday guest experiences, workshops, demonstrations, tours and talks (for individual and group markets), outdoor education and recreation, family programs and summer camps.

Responsibilities              

Program Development and Operations

  1. Manage programming efforts by coordinating logistics, personnel, policies and procedures, budget management, equipment, and risk management associated with all daily and special public programs and recreational activities within The Historic Centre, The Farm, The Preserve, The Stable and Shaker Landing.
  2. Collaboratively evaluate, recommend and implement new initiatives and program modifications to meet market expectations and support strategic priorities, including the Today experience, Discovery Treks, $5 After 5:00, recreational opportunities, student group field trips, adult group tours, summer camps, workshops, seasonal and holiday programming, wagon and hayrides, and other experiences as needed.
  3. Clearly and consistently deliver the SVPH brand throughout all programs. Develop and ensure program quality control processes, including research, development, training, and evaluation of staff performance, audience attendance and creative/relevant content.
  4. Work closely with Shaker Village leadership, Farm Manager, Preserve Manager, Collections Manager, Buildings and Ground Manager, marketing and sales staff, hospitality staff and other team members to assure program-based facilities and physical assets are prepared and safe for public programs.
  5. Work with Event Sales and Services staff to plan and deliver custom experiences for student and other group clients that are aligned with guests' needs and expectations.
  6. Assist marketing and sales and information staff in communicating program descriptions, pricing and other details through various marketing channels, and participating in media visits, PR inquiries, and other promotional opportunities as needed.

Staff Development and Training

  1. Oversee program staff recruitment, hiring, training, communication and retention efforts, and cultivate a culture that values and rewards teamwork, positive attitudes and behaviors, and professional development.
  2. Develop and implement a comprehensive, cross-disciplinary training program that clearly and consistently communicates expectations, customer service standards, procedures, policies and safety requirements.
  3. Organize, schedule and supervise daily program staffing assignments and special projects. Provide regular hands-on evaluation, coaching, feedback and instruction and lead programs as needed.
  4. Work with sales, hospitality, facilities, grounds, maintenance and other staff to establish clear procedures and expectations when planning cross-departmental programs, including reserving program spaces, ordering catering services, and scheduling set up, trash pick-up and cleaning assistance.

Safety and Risk Management

  1. Provide safety and risk management leadership. Proactively manage policies and procedures to promote participant wellbeing and satisfaction. Oversee day-to-day program risk management and work with Shaker Village administration on insurance matters as needed.
  2. Communicate and consistently enforce organizational and departmental policies and procedures with all users, staff and co-workers; employ strong decision-making and conflict resolution skills with customer(s) when policies and/or procedures are violated.

Skills and Qualifications

  • Strong leadership skills with ability to follow directives, as well as give them
  • Ability to embrace a vision and long term plan for growth and development for assigned department
  • Capable of mentoring team members and successfully developing and motivating staff
  • Have a positive "can-do" attitude and the capability to implement fresh approaches or new processes / methods to solve problems
  • Ability to work in fast-paced environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities
  • Possess high level of interpersonal skills, ability to handle sensitive and confidential situations, and demonstrated poise, tact and diplomacy to effectively communicate with staff and visitors
  • Excellent organizational skills and demonstrated attention to details
  • Excellent oral, presentation and written communication skills
  • Ability to work collaboratively with teams
  • Self-motivated, taking initiative and comfortable working under a degree of ambiguity 

Education and Experience

  • A. degree required; Master's degree in relevant field preferred.
  • Minimum of 3-5 years management experience leading program team at a cultural or educational organization, museum, recreation facility, garden, park, entertainment venue or other attraction.
  • Appreciation and respect for culture, history, natural history, conservation, recreation, and issues of sustainability required.
  • Proficient in Microsoft Office products. 

 Physical Requirements 

  • Ability to maintain concentration with constant time pressures and constant interruptions.
  • Ability to maintain visual attention for considerable lengths of time.
  • Ability to sit and stand for considerable lengths of time.
  • Ability to operate computers and general office equipment. 

Working Environment and Conditions 

  • This position involves working in both indoor and outdoor environments, during all seasons and types of weather conditions.
  • This position requires working non-traditional hours at times, including evenings and weekends in order to complete an assignment within the necessary time frame.

 

Shaker Village
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