Shaker Village
  • 17-Mar-2017 to 15-Jul-2017 (PST)
  • Sales and Information
  • Harrodsburg, KY, USA
  • Hourly
  • Full Time

Full-time with benefits (Insurance, 401k, vacation, PTO)


The Sales and Information Representative (SI Rep) serves as the first, and oftentimes the last point of contact for Shaker Village guests. Working in a professional, team environment, the position promotes an engaging guest experience through exceptional customer service, a thorough knowledge of all SVPH products and a genuine enthusiasm for the property.

Reporting to the Destination Sales and Information Manager, the SI Rep serves guests by establishing rapport, building customer confidence, providing accurate information, and promoting SVPH products, programs and services from inquiry through point of successful sale.

The SI Rep is a member of a cross-trained team which focues on faciliating overnight, dining, admission, retail, program and event sales. The team will staffs multiple locations throughout the property, including the new Carpenters' Shop welcome desk, the call center desk, $5 After 5:00 sales at the Trustees' Office and other locations as needed.

Duties and Responsibilities

  1. Serve as the initial point of contact for the SVPH guest experience and provide a positive, well-informed experience for guests onsite, by phone and email
  2. Actively greet, orient and assist all property guests; effectively handle questions, sales and payments for a multitude of services, programs, merchandise, tickets and events in accordance with SVPH service standards and accounting procedures
  3. Provide excellent service and increase sales opportunities through a thorough knowledge of all SVPH products, programs, services, amenities and events including all upgrade options available to guests
  4. Engage guests to establish rapport, build customer confidence in SVPH offerings and maximize property sales by converting inquiries into reservations
  5. Accurately process individual hotel reservations, check-ins and check-outs; sell all SVPH ticketing, programming and event options; make dining reservations; sell retail merchandise and gift certificates; process riding, boarding and launch fees; and other SVPH products and services as developed
  6. Balance all cash, check and credit card transactions and produces shift reports and performs audit functions as assigned
  7. Coordinate the appearance and functionality of welcome desk area and activities to assure that guest service standards are consistently met and assist with preparation of village opening by conducting daily walk-through of public spaces, filling brochures as needed, straightening merchandise, checking signage and following loss prevention techniques
  8. Continuously take initiative to build knowledge of SVPH history, mission, property, programs, services and promotions through self-education and active participation in trainings and effectively communicate with guests with a high degree of confidence
  9. Build strong lines of communication and internal relationships with critical support departments: Inn, Dining, Retail, Visitor Engagement, Maintenance, Grounds, Marketing, Accounting and Administration
  10. Comply with all safety and security policies in accordance with SVPH standards
  11. Perform additional duties as assigned

 Standards of Performance

  1. Friendly, positive, flexible, reliable and proactive with the ability to learn new information quickly in a team environment
  2. Strong communication and customer service skills, both on the telephone and in person
  3. Ability to easily engage people and orient them to SV's many offerings 
  4. Ability to apply critical thinking and sound judgment while working independently and collaboratively to solve problems
  5. Ability to multitask and effectively handle hectic situations while making quick, accurate decisions with a high level of patience
  6. Must be organized and engaged and have the ability to manage multiple priorities and multiple guests in a welcoming, courteous manner

 Qualifications 

  1. High school diploma required, Bachelor's degree preferred
  2. Solid knowledge of customer service, sales techniques and business etiquette and practices
  3. Six months customer service, retail or cashier experience required
  4. Strong math skills, with a close attention to detail and basic accounting acumen
  5. Proficient computer, data entry and general office equipment skills with experience operating POS (point of sale), reservation and ticketing systems
  6. Proficiency in MS Word, Excel and Outlook required
  7. Weekend, evening, holiday hours and occasional extended shifts required 

Physical Requirements 

  1. Must be capable of standing for long periods
  2. Must be capable of lifting 50 pounds
  3. Must have excellent manual dexterity
  4. Must be comfortable working with the public
  5. Must be able to work in both indoor and outdoor environments, during all seasons and types of weather conditions

 

Shaker Village
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